Shipping & Returns

Orders are dispatched by Royal Mail or DPD within 2 working days* from the date you place your order. Shipping costs start at £2.90 and go up to £4.99, this is calculated by the final packed weight and size of your order which will automatically be estimated at checkout.

Parcel tracking is available on orders over £20* which will be available on your despatch email.

There is a note section at checkout where you are able to detail a safe place or a neighbour for delivery of your parcel if you are not in.

If for any unforeseen reason an item becomes temporarily unavailable for immediate posting, you will be notified via phone and/or e-mail.

In the unlikely situation that you wish to return your goods under the Distance Selling Regulations, we will accept the return of goods sent back to us within 7 days of receipt in it's original condition. If the unwanted items are returned in their original condition we will refund you any money which you have paid us for those items within one working day of receiving the goods back. You will be responsible for the payment of the return postage of the unwanted goods. Original shipping charges are non-refundable. We are not able to accept the return of opened goods unless in perfect condition and we shall not accept part used goods. To arrange a return please email us at, chloe@sensoryplaybox.co.uk with your order details.

*Some of our larger item's have a despatch time of 7-10 working days which will be noted on the description of the listing. Tracking is not available on these certain products although delivery is normally next day from you receiving your despatch email.